Utilita Energy is investing in the latest bereavement technology to make life easier for customers and those handling the affairs of a customer who has died.
Utilita has revealed that it is enhancing its bereavement customer care by signing up to use tech created by nationwide bereavement service Settld to streamline account administration for relatives and others dealing with the accounts of a customer who has died.
Those people will now be able to notify over 1,400 relevant service providers nationwide of a death, through one simple online form – removing the need to spend hours on phone calls to other companies.
Utilita customer service agents will also use Settld’s portal, which has been designed to make bereavement customer service more efficient.
Utilita has over 830,000 UK customers.
Bill Bullen, CEO and co-founder at Utilita Energy, said: “We are always looking to incorporate the latest technologies that will improve customer experience, particularly when it comes to efficiencies.
“Dealing with the effects of grief is incredibly difficult, which is why partnering with Settld was an easy decision for us. Together, we are removing the administrative burden for someone who has potentially lost their closest family member or friend.
“I’m really pleased with what we’ve delivered in partnership with Settld and we take pleasure in making things that little bit easier for those who need it.”
Settld was acquired by The Estate Registry last month for an undisclosed sum. The Estate Registry has developed a similar digital notification service, in conjunction with E.ON Next, called NotifyNOW.
Using Settld’s free service can save customers over 10 hours spent contacting individual companies following a death, and weeks or months more trying to resolve accounts satisfactorily.
Settld’s secure online form takes under 10 minutes to complete and notifies all service providers of a death, from banks and insurers to energy firms, mobile and phone providers, subscription services, social media platforms and others.
In addition to registering the death with service providers, Settld’s free online service helps users close, transfer or amend accounts and obtain date of death balances for probate. A range of other services, from probate and estate admin to asset search and house clearing, are also available through partners.
Vicky Wilson, Senior Executive at The Estate Registry which owns Settld, said: “It’s great to see Utilita Energy prioritising and investing in making life easier for bereaved individuals and families.
“By allowing customers and those dealing with a death to use our one-stop shop we can remove a significant amount of stress and anxiety, which allows people to get on with grieving. We are pleased to see more and more companies embracing Settld’s technology, and we are always ready to help businesses improve their bereavement customer journey.”
Settld consistently receives 5-star reviews from its customers.
